Department:Operations: Distribution & Warehousing

Reports to:Distribution Manager

SUMMARY:

Under general supervision this position will be responsible for supporting the customer service team in the fulfillment of both 3-tier and sample orders. They will work cohesively with the Inventory Supervisor to ensure seamless shipping of product to our customers, and to support other department within the organization when applicable, such as AR, Sales, and Marketing.

LOCATION:

This position is based out of Jackson Family Wines' Gold LEED certified distribution center in American Canyon. Our expansive 650,000 square foot temperature-controlled warehouse can house up to five million cases of wine, is equipped with 26 truck docks, and 14 rail docks adjacent to our own private rail spur. The site is home to our logistics and distribution team, a cohesive unit comprised of Customer Service and Inventory Control staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:

Proficient in all customer service department duties, including EDI maintenance, allocations administration, order fulfillment, and researching and resolving customer service and warehouse exception orders.
Provide support to domestic and international samples as needed.
Be able to communicate cross functionally with other departments such as production, inventory, sales, marketing, and finance to resolve sales order issues in a timely manner.
Provide guidance with customer support functions as they relate to RTV's, claims, and credit/debit memos. Yearly support with audit requests before and after inventory counts.
Facilitate the day-to-day accuracy of shipping items to ensure we are continuously moving through current vintages. This will include working with the inventory team to make sure older vintages have been depleted and any remaining inventory is committed.
Monitor daily sales order entry and scheduling during peak shipping periods to make sure shipping goals are met both on a daily and quarterly basis.
Provide sales order support during mock recall exercises.
Partner with Sales and marketing teams to across all brands to ensure that the customer service/inventory team always has the most up to date information on new items, brands, and programs.
Assist IT and customer service team with the onboarding of new distributors to the EDI process.
Ability to backup the customer service team during vacations and/or sick days.
Ability to provide meaningful daily feedback, and yearly assessments with goals.

ESSENTIAL SKILLS AND EXPERIENCE

The desired candidate will have the ability to stay organized and on task in a fast-paced environment. The ability to remain productive with a heavy daily workload is a must.
A strong technical troubleshooting skillset is necessary to be successful in ensuring efficient order fulfillment.
Advanced computer skills are required, including experience with MS Excel, Outlook, specialized Zebra label printing software, Business Intelligence and ERP software, preferably JD Edwards.
Professional demeanor, tactful communication, and a high level of customer service are extremely important when communicating both internally and externally.
Related wine industry shipping and operations experience preferred.

WORK ENVIRONMENT:

Ability to work in a fast-paced work environment with all levels of personalities within the organization. Must be a team player who is able to work as part of and be supportive of the other team members. Must be able to perform duties in a normal office work environment that consists of moderate noise such as computers, printers and phone conversations between other employees and customers. Must be able to sit for long periods of time. Must be able to perform extensive data entry. Must be able to perform visual inspection of printed materials consistently. Must be able to lift approximately 40 pounds repeatedly when restocking and organizing work area. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Wage transparency:
The base salary for this role ranges from $75,000 to $90,000 annually. Compensation will be determined by candidate experience, skills, and location.

Benefits:
Health Benefits - Medical, Dental, Vision, Disability & Life insurance
401k with employer match
Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
Paid volunteer time - 16 hours per year
Learning & Development opportunities
Modern Health virtual mental health & coaching visits
Wine discounts!

At Jackson Family Wines, we respect, celebrate, and take pride in each other's differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.