Job Summary
Grievance agents speak to plan members to gather details regarding complaints, investigate situation utilizing appropriate software programs, contact plan members to communicate resolution and assist members with questions, and clearly and accurately document all call notes in CRM.Job Description
MAJOR RESPONSIBILITIES:
Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.
Maintain record of calls and note customer's records as necessary to maintain consistency in service.
Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders.
Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer's rush order needs.
Review customer's service needs and refer to other service departments for follow up as needed.
MINIMUM QUALIFICATIONS:
Education:
High school diploma or equivalent.
Certification / Licensure:
None required.
Work Experience:
At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience.
Knowledge / Skills / Abilities:
Experience providing customer service to internal and external customers, including meeting quality standards for services.
Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.
Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.