Customer Service Representative - Family Practice - Tempe
Full Job Description
This position is responsible for providing customer service in a clinical environment and maintaining patient demographic information. Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.
Essential Functions
- Updates patient demographics and verifies insurance information per visit.
- Collects payments and provides receipts.
- Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
- Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
- Schedules appointments and provides patients with future appointment details.
- Obtains medical records for same day appointments.
- Provides efficient and courteous phone support including answering customer questions/concerns, directing customers to the correct department, and coding telephone encounters to the correct department.
- Maintains regular and predictable attendance.
- Performs Other duties as required.
Qualifications
Minimum Qualifications:
- High school diploma or equivalent
Preferred Qualifications:
- At least one year of previous customer service experience
- Bilingual in English and Spanish
Job Information
Job Category:
Customer Service
Spotlight
Employer
Related jobs
IRS Hiring Event for Entry and Experienced Revenue Agent Jobs, October 16, 2024
Internal Revenue Service
Attention job seeker, the IRS would like a word with you, and that is a good thing! We are hiring! Attend our Direct Hire Hiring Event in San Francisco, CA, on Wednesday, October 16, and be considered
Sep 26, 2024
San Francisco, CA
Business Strategic Capabilities Intern
MFS Investment Management
Business Strategic Capabilities InternMFS is a global investment management firm focused on creating long-term value responsibly by doing what's right for our clients every day. Our rich history dates...
Sep 26, 2024
Boston, MA
Pest Control Technician
Terminix
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader...
Sep 26, 2024
San Jose, CA