Our client, a manufacturing company in Spencer, MA is seeking a Customer Service Representative. This position will ideally be full-time and temp to hire for the right candidate, offering a hybrid schedule. Compensation for this role is up to $23-$28/hour, based on experience. Qualified candidates seeking a rewarding opportunity are encouraged to apply for immediate consideration.

The Customer Service Representative will be the primary inside contact for customers, ensuring all customer needs are met by taking ownership of fulfillment activities, standard product recommendations, pricing and information-related complaints. Proactively interacts with customers, technical service, sales, distribution centers, manufacturing, purchasing and credit daily to provide quick responses. Proactively maintain and grow business at existing and new accounts.

DUTIES AND RESPONSIBILITIES

Responds to Customer inquiries received by phone and e-mail. Document interaction in SalesForce.
Also responsible for inquiries from sales, telesales and distribution centers
Recommend, quote, sample and sell products.
Document opportunities where product does not meet customer requirements, validate that pursuing a custom construction makes economic sense via established guidelines and then professionally transfer customer to technical community for further discussion
Responsible for all aspects of Order Fulfillment from receipt of order through delivery and invoicing

Accurately enter customer orders into the system (ERP, CRM, or other databases)
Review purchase orders for accuracy, completeness, and pricing
Maintain up-to-date records of order status and changes
Recommend alternative product constructions if required
Monitor open work orders and expedite as needed
Proactively notify customers of late or problem orders and any product alternatives to assist customer

Resolve customer-specific freight and logistics issues/questions through consultation with Shipping Departments

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)