Responsibilities / Tasks

Customer Service Representative is responsible for managing accounts assigned; From entering or releasing orders, following up on part availability, handling emails and phone calls, ensuring orders are sent to the warehouse for delivery or shipped from vendors or plants, through to invoicing. CSR will handle discrepancies with orders and keep the dealer informed of the progress. They are also part of a team making up the Customer Service Department and will be expected to take on tasks for the department

Essential Duties and Responsibilities would include, but are not limited to:

• Manage incoming customer requests via phone, email etc. in a timely manner
• Work with GEA Sales Representatives to satisfy customer requests
• Meet customer and manager expectations by utilizing effective time management, staying current with latest information, taking ownership of tasks to completion, and following up
• Reviews customer accounts on a regular basis to keep accounts current
• Interface with the warehouse on orders and deliveries, including expedited processing for urgent requests
• Communicate with customers status changes for their orders that may impact expected and requested delivery dates
• Work with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner
• Balances open tasks with other customer support priorities within the team or department when known
• Generate reports to support decision makers and process improvement initiatives
• Other tasks and assignments as assigned

Your Profile / Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Self-motivated and highly organized
• Must be able to work independently and as part of a team
• Proficient with Microsoft Office Suite or related software

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