Schedule: Sunday - Thursday (8:00 AM - 5:00 PM)
Pay Transparency Statement:
The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Summary:
The Customer Service Representative Serve as a customer service liaison, communicating directly with multiple customers to provide information for daily business functions and be responsible for all clerical and administrative tasks required by the business unit and assisting various departments.
Position Responsibilities may include, but not limited to:
- Act as first point of contact to customer calls and emails
- Interact with multiple customers ensuring that customer’s needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly
- Provide customer support with special requests and assist various departments within distribution center as needed
- Utilize specialized software to validate store orders
- Take inbound calls, special delivery requests and process orders
- Follow up on requests from distribution centers in a timely manner
- Review email communications concerning promotions
- Provide consistency of service to restaurants with continuous training
- Other projects or duties as assigned
Required Skills and Experience:
- A High school diploma or GED plus 1-2+ years of previous call center or related experience
- Experience with Microsoft Office
- Strong computer skills
- Excellent communication skills both written and verbal
- Must have strong attention to detail
- This position must pass a post-offer background and drug test
Preferred Skills and Experience:
- Previous high volume call center experience
- Previous experience in the food industry
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
