Full Job Description
Innova Solutions is immediately hiring for an Customer Care Associate
Position type: Fulltime/Contract
Location: Westborough, MA 01581(Hybrid)
Duration: 03 Months(With Possible Extension)
Payrate:$25/hr
Fully Onsite Role
As a Customer Care Associate you will:
- Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
- Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.
- Provides product knowledge and technical assistance as necessary.
- Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Enters information a computerized database. Communicates any problems or issues to management.
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- Responds to customer verbal and/or written inquiries. Records details about customer inquiries.
- Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.
Thank you!
Naveen Kumar
Associate - Recruitment
vanka.naveen@innovasolutions.com
(+1) 678-648-7382
Job Information
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