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Job Title

Commercial Total Loss Adjuster - Remote

Requisition Number

R6918 Commercial Total Loss Adjuster - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Total Loss Adjuster!

Your Role:

Virtual Employees who independently evaluates, total loss claims from multiple other suffixes (i.e. comp, collision, property damage).

Your work:

Handles multiple property damage claims, evaluation of auto and motorcycle damage, negotiation of car damage estimates and out of state losses. Handles claims coverage issues over the telephone; preparation and settlement of total loss claims; investigation and settlement of theft and fire claims.
Handles most commercial product types including but not limited to auto, fleet, general liability, last mile delivery, inland marine, excess & surplus. Will handle claims in many geographic venues.
Handles claims involving many vehicle types that may include but is not limited to auto, motorcycles, scooters, recreational vehicles, autonomous driving vehicles, autonomous delivery vehicles, remote-controlled delivery vehicles, watercrafts, and trucks.
Investigate and evaluate auto damage and/or total loss claims.
Evaluate vehicle damages that require outside field assignments.
Fully prepare the claim file with the total loss settlements and settle the total loss with the customer and lien-holder.
Responsible for identifying/recognizing claims coverage and limits issues.
Write complete estimates on vehicles and determine if they are repairable or a total loss.
Determines relevant information to properly evaluate the market value of total loss vehicles, including identifying year, make, model, mileage, options, refurbishments, and condition of the vehicle.
Complies with all regional laws and guidelines to calculate the settlement value of total loss vehicles.
Completes break even analysis to determine repair threshold.
Identifies potential fraudulent claims for referral to special investigation unit.
Resolves claims coverage and limits issues.
Prepares file for authority review with supervisor or manager.
Assesses, negotiates and finalizes payment amounts up to settlement authority.
Fully documents the claim file with all relevant documents, photos, and notes for settlement discussion.

Required Experience, Education and Skills

High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry
Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, commercial, and special lines exposures.
Strong and effective negotiation skills strong analytical, problem-solving, and organizational skills.
Basic math and computer skills along with the technical aptitude to utilize a variety of software applications
Strong oral and written communication skills
Ability to work in a flexible, changing environment
Ability to work independently, be self-motivated and goal oriented
Proficient in ability to write estimates in computerized estimating systems
Knowledge of auto repair estimates and various estimating systems
To serve as a physical damage arbitrator, with a minimum of three years of claims adjusting experience is required
Depending on assignment, will be required to obtain and maintain Adjuster and/or Appraiser license (state-specific)
Insurance Adjuster License and/or Insurance Appraiser License depending on state
Ability to interpret policy language and resolve simple claims coverage questions (CCQs)
Ability to rate condition, run evaluation and to conclude total losses
Understanding of auto repair estimates and systems

What would make us excited about you?

3+ years of claims experience
2+ year physical damage experience
BS/BA or equivalent combination of education and experience Adjusters license, and may be required by state
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc

Mobilitas Careers

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
COMMIT to being there for our customers and employees.
CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact jobs@mobilitasinsurance.com

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

Mobilitas is an equal opportunity employer.

The national average salary range for this position is $62,460 - $. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $57,240 - $63,600. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7%of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

#li-sd1

Knowledge, Skills, and Abilities

Required:

Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, commercial, and special lines exposures.

Strong and effective negotiation skills strong analytical, problem-solving, and organizational skills.

Basic math and computer skills along with the technical aptitude to utilize a variety of software applications

Strong oral and written communication skills

Ability to work in a flexible, changing environment

Ability to work independently, be self-motivated and goal oriented

Proficient in ability to write estimates in computerized estimating systems

Knowledge of auto repair estimates and various estimating systems

To serve as a physical damage arbitrator, with a minimum of three years of claims adjusting experience is required

Depending on assignment, will be required to obtain and maintain Adjuster and/or Appraiser license (state-specific)

Insurance Adjuster License and/or Insurance Appraiser License depending on state

Ability to interpret policy language and resolve simple claims coverage questions (CCQs)

Ability to rate condition, run evaluation and to conclude total losses

Understanding of auto repair estimates and systems

Education

Required:

High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry

Preferred:

College Degree

Experience

Preferred:

3+ years of claims experience

2+ year physical damage experience

BS/BA or equivalent combination of education and experience Adjusters license, and may be required by state