Join Team CARFAX as a Client Support Specialist - CARFAX for Police
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office subject to change with future business needs.
What you'll be doing:
- Manage customer service queue
- Document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application
- Consistently check and reply to customer email inquires
- Solicit customer feedback
What we're looking for:
- 2 years hands on experience in a call center environment or related work experience
- Relationship management experience
- Experience with Salesforce
- Excellent written and verbal communication
- Solution oriented attitude
- Time management skills
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 10 X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work