Job#: 2048202
Job Description:
Catalog AnalystApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Catalog Analyst with proven technical acumen and experience in SQL, jira and proven client facing interaction to place at our client.
Start date: ASAP.
Location: Remote/Canada
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Johanna at [email protected]
Term: 6-month contract (potential for extension)
Hours: Monday to Friday, 9am-5pm, 37.5 hours per week
Our Client is a leader in North American online groceries and one of the fastest
growing companies in e-commerce. Our Client’s same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour.
The New Partnerships Catalog Analyst will be focused on launching large new retailers. You will become the expert on their catalog and how it functions and appears on. You’ll leverage your technical aptitude to ensure the timely resolution of complex issues with the catalog and storefront, diagnose root causes, and identify long-term solutions to recurring issues.
You’ll leverage your customer-facing skills to build and maintain a collaborative and productive relationship with our retailers. You will serve as a trusted advisor to our retailers by ensuring a smooth launch on the platform, assessing ongoing storefront health, and identifying areas of opportunity. You’ll partner internally across functions to launch the retailers and identify opportunities to drive platform adoption and retailer growth. You will be a personable communicator who enjoys having a customer-facing role and solving technical challenges.
Your day to day…
- Onboard new retailers and their product catalogs onto our Client’s platform
- Review audit reports and resolve errors to ensure the integrity of data and excellent customer experience
- Ensure accurate data, as well as a storefront aesthetic, to reflect the highest standards of
customer experience
- Verify and classify products that directly affect customer experience
- Assist with daily tasks and special projects to improve the speed to onboard retailers and
internal process, working cross functionally as needed
- Identify and troubleshoot any inconsistencies or issues with the team; work closely with
Product & Engineering to identify and resolve ongoing issues - Lead calls with retailers to
onboard and resolve issues
- Triage tickets effectively - Perform storefront audits and QA
You have…
- 2+ years working in customer-facing and technical account management roles
- Experience in client service roles preferred
- A high level of organization and attention to detail - SQL experience required - Ability to
translate technical concepts to a non-technical audience
- Strong communication skills and ability to work with C-suite, Director, and Manager-level contacts
- Strong problem-solving skills and ability to think creatively about solving problems – Solutions oriented and results-driven
- Ability to manage multiple projects simultaneously with shifting priorities and constant
deadlines - Sound judgment and discretion with sensitive data
- Must be comfortable with ambiguity - Proficient in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.