Job Summary

Provide daily operational/sales administration support to the business unit and/or corporate team. Responsibilities include, but are not limited to, day-to-day customer order management tasks; the coordination of customer and/or supplier orders; light preparation/shipping of product and returns to customers and parent company in Japan; receipt of goods from suppliers; daily correspondence with coworkers, business partners (i.e., Warehouse) and customer contacts via email and telephone. Perform other tasks as requested with cross-functional groups.

Employees understand the functional necessity of this job role and can apply a developed range of skills (professional/administrative, time management and organizational skills) to a wide range of administrative tasks, some of which are more complex in nature. This role will be asked to attend and participate in meetings/conference calls held with Dept. Management, Sales Management and Sr. team members. Must be able to work with minimal supervision, though many decisions are made under the direct daily supervision and guidance of Dept. Management and Sr. team members.

Essential Responsibilities

Completes ERP (SAP by Design software) processes for customer and/or supplier purchaser orders, and the administration of warehouse stock.
Review and take necessary steps to validate correct purchase order information (i.e. terms, pricing, shipping details, due dates etc.); processing and fulfilling purchase orders, tracking of shipments, invoicing of orders, resolving customer order/service-related issues.
Collect, organize and maintain required records as required in accordance with compliance needs. (This includes but is not limited to customer PO's, supplier PO's; Return Material Authorizations; Supplier/Customer invoices; shipment tracking; inbound/outbound shipment information to be relayed to warehouse/customer). Daily use of Word Doc. and Excel spreadsheet is required.
Coordinate shipments from suppliers, including the issuance of purchase orders, related invoicing and shipment tracking in conjunction with the established business unit purchasing plan.
Communicate key and accurate information to Administrative and Sales Management as well as other team members.
Inform Manager of unresolved issues that require assistance for resolution in a timely manner.
Coordinate the issuance of Return Material Authorizations for returns from customers and administer the disposition of credits, product evaluations, and product returns to supplier including shipment to/from Japan.
Manage shipping documents between CMCU, 3PL Warehouse, customer/supplier as required.
Maintain accurate and up to date files and ensure that confidential information is treated discreetly and safeguarded as required. This includes but is not limited to product specifications and pricing, customer specific agreement records, custom orders etc.
Create shipping labels, commercial invoices etc., required for international outbound shipments.
Perform other duties as may be assigned.

Knowledge in Microsoft Office Suite: Word, Excel, PowerPoint, Internet Search, etc.
Data entry with a high level of accuracy and attention to detail.
Ability to accurately prepare and maintain records, files and reports and process information logically in accordance with the assigned task.
Knowledge of standard office processes and procedures and ability to maintain effective interpersonal professional relationships.
Ability to work both collaboratively as a member of a team and independently with moderate supervision.
Ability to understand and follow instructions both stated and written.
Able to communicate effectively, written and verbal, as appropriate for the needs of the audience, including business professional spelling, grammar, punctuation (and arithmetic as needed).
Ability to recognize, analyze, and solve a variety of problems and provide effective feedback.
Works well under pressure, displays flexibility and is able to meet time sensitive goals and deadlines.

Years of Experience

Minimum Years of Experience: 2-5 years.
Previous knowledge of SAP is preferred, along with ability to communicate effectively across all levels of Administration and Management; excellent multi-tasking, organizational and time management skills are crucial to this role.

Education

Minimum Education Level: Successfully completed Secondary Education. (Balance of work experience and Post-Secondary education).
Preferred Education Level: Undergraduate level education, Associate Degree. (Balance of work experience and Graduate level education).

Benefits

401(k) with company match
Medical, dental, and vision insurance
Company-paid life insurance
Voluntary benefits (accident, critical illness, disability, etc.)

Compensation details: 26-28 Hourly Wage

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