Wells Fargo is seeking Branch Product Support Associate Manager within Consumer, Small and Business Banking (CSBB).

Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Supervise the team to ensure an exceptional customer experience, manage risk, and support growth.
• Coach and provide feedback leveraging performance management tools and processes.
• Establish, develop, and maintain positive business and customer relationships.
• Evaluate team performances and recommend process or policy improvements to enhance customer satisfaction.
• Assist team and customers with products and services.
• Make supervisory decisions and resolve issues related to products and services.
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including more experienced managers.
• Lead team to achieve objectives.
• Manage allocation of people and financial resources for Branch Product Support
• Mentor and guide talent development of direct reports and assist in hiring talent.

Required Qualifications:

• 2+ years of Branch Product Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• 1+ years of customer service experience preferred.
• Consumer and/or small business or retail banking experience.
• Knowledge and understanding of branch banking: regulations, compliance, policies, process, and procedures.
• Experience with working with internal and external partners.
• Experience with CIV, Hogan, SVP.
• Ability to navigate multiple systems.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Ability to develop partnerships and collaborate with other business and functional areas.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Strong organizational, multi-tasking, and prioritizing skills.

Job Expectations:

• Position is 100% onsite. Must be able to report in office 5-6 days a week.
• Must be available to work on Saturdays.
• Must be able to fully attend and complete 5-6 weeks of training upon hire.

Posting Locations:

• NC-Charlotte: 1525 W W T Harris Blvd.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.