Full Job Description
Job Details:
Title: Banking Customer Service Specialist
Location: Phoenix, AZ
Duration: 06 months of contract | Onsite
Pay: $28/Hr. to $30/Hr.
Job Description:
- Requires a research driven person
- Ability to navigate multiple systems, multitasker
- Many different systems to learn
- 80% calls, 20% chat (proprietary system)
- On the phones, answer 25- 30 calls/daily - phone all day.
- Talk to commercial/business clients about anything
- They are not singular focused, they are asked about any Treasury products
- 85% of calls we can solve on the phone in 10 min or less
- 15% of calls handed off/escalated
Job Information
Job Category:
Other
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