Full Job Description
Client: Banking/ Financial
Job Title: Customer Service
Job Location: Roanoke, VA 24019
Job Duration: 9 months (Conversion to FTE)
Job Description:
- Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances.
- Identify opportunities to improve loan servicing process within established procedures. Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing.
- Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area.
- Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals.
- Interact with immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customers.
Top Skills:
- Loan Documents review
- Customer Service
Job Information
Job Category:
Other
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