Job#: 2045777
Job Description:
Position Overview:
We are looking for a self-motivated, experienced Senior Product Owner to join our End-to-End (E2E) Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team.
* Works closely with the Product Manager and business stakeholders to define and prioritize the team's feature backlog
* Works closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
* Develops process flows to illustrate the impact on operations because of the new or improved capabilities
* Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
* Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning
* Maintains the conceptual and technical integrity of the features for the team
* Provides input into release timelines and investigates alternate paths forward on potential timing options
* Drives scope tradeoff evaluations on feature implementation
* Defines Program Increment objectives as part of the SAFe Agile planning methodology
* Participates in usability studies to bring voice of the customer on a feature to the team
* Supports the Product Manager with business case development (both cost and value) for new opportunities and product improvements
* Partners with Solution Leads to ensure design and development consistency across all work within the teams
* Supports software/vendor selection processes when necessary
* Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs
Education and Experience:
Minimum Requirements:
* Bachelors degree and 5+ years of relevant work experience.
* 5+ years of experience using Agile methodologies, related to Product Owner role.
* Knowledgeable of IT systems development strongly preferred
* Familiarity with Web and CRM platforms strongly preferred
* Demonstrates strong communication skills with audiences with various levels of technical background.
* Experience in digital customer experience/success is preferred
* Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
* Strong problem-solving skills for complex business challenges.
* Passion to continuously improve processes and practices
Preferred Skills and Competencies:
* Experience in the Medical Device industry is a plus
* Familiarity with Scaled Agile Framework(SAFe)
* Able to work independently with minimum supervision
* Proactive at communicating with various stakeholders in the organization
* Detail oriented, with effective verbal and written communication skills
* Demonstrated abilities to leverage creativity in order to overcome obstacles and work with a sense of urgency
* Able to organize and judge multiple priorities
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.