ABOUT THE ROLE:

Under the direction of the Director of Emergency Communications and 911, the Assistant Director of Administration and Training will oversee Administration and Training responsibilities as assigned. Responsibilities include supervising, coordinating and performing a wide range of training and administrative duties. The position will oversee the planning and development of training programs and materials and will coordinate with other dispatch agencies, training organizations, the State 911 Department, and professional 911 dispatch organizations and associations to ensure that Cambridge 911 dispatch training methods, courses, curriculum, manuals, certifications, and materials conform to best practices. The position will develop and coordinate various quality control activities of the department including review of calls for service and dispatch procedures. The position will oversee the development and coordination of community outreach programs. The position will be responsible for a wide range of administrative duties as assigned by the Director including policy development, performance measures, grant management and data analysis. Responsibilities include involvement in supporting personnel, scheduling, budgeting, and procurement for the department. In the case of special projects, the position may be assigned to plan, manage, and successfully execute, often on short notice, various projects of an emergency and routine nature. These projects will involve extensive collaboration with persons in various city, state, and regional agencies as well as with vendor personnel. Specific responsibilities include but not limited to the following:

• Supervisory responsibilities include but are not limited to general supervision of subordinate personnel as assigned, setting performance standards as appropriate.
• Responsible for assisting with implementation of technical projects to achieve goals of the department.
• Participate in the department's planning processes, prepare and present analysis of systems, employee performance, and quality control and call volumes.
• In the absence of the Assistant Director of Operations, may cover ECC operations and respond to issues arising about dispatch services from field commanders which require technical assistance and attention in consultation with Director.
• Responsible for delegating assignments by defining objectives, priorities and deadlines to assist with project and policy development for Administration and Training personnel.
• Analyze agency requirements, researching new technology systems and evaluating software and systems that operate in the Emergency Communications Department.
• Create testing plans and protocols for upgrades and maintain systems by monitoring system reports.
• Work closely with EC Management Team to address problems with operational systems as well as proactively work with supervisors to resolve performance of personnel.
• Performs related duties as assigned.

MINIMUM REQUIREMENTS:

• Bachelor's degree and/or five years of relevant managerial and supervisory experience in training in a comprehensive public safety environment, which provides the knowledge and skills necessary for this position.
• Four years of progressively responsible communications supervisory experience in a primary Public Safety Answering Point (PSAP).
• Strong technical background in radio, computer systems, CAD and other public safety systems.
• Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communications and conflict resolution skills.
• Knowledge and experience with management, oversight and applications of public safety affiliations.
• Certifications and experience in 911 dispatch training, PSAP quality review, and related specialties preferred.
• Knowledge of PeopleSoft and previous grant management experience preferred.
• Applicant must pass a thorough background investigation and criminal history review.
• Must be able to obtain and maintain required certifications of an Emergency Telecommunications Dispatcher including Emergency Medical Dispatch (EMD), Basic Public Safety Telecommunicator Course, State 911 Certification and CPR within one year of hire.
• The City of Cambridge's workforce, like the community it serves, is diverse, and candidates must demonstrate the knowledge and the ability to work effectively with individuals and groups with a variety of identities, cultures, backgrounds and ideologies.

Knowledge, Skills, and Abilities:

• Demonstrated knowledge of management of public safety computer-aided dispatch systems, record management systems, mobile data terminals and enhanced 911 equipment and/or Next Generation 911.
• Demonstrated knowledge of emergency and public safety services including fire, police and emergency medical service operations.
• Demonstrated knowledge in procedures and techniques used in the operation of a primary Public Safety Answering Point (PSAP).
• Demonstrated ability to plan and execute projects to achieve specific goals.
• Demonstrated ability to conceive, write, and promulgate written memos, policies, plans, and training materials.
• Demonstrated ability to seek best practices to the solution of problems.
• Demonstrated ability to make oral presentations to a variety of audiences including the public.
• Demonstrated ability to collaborate effectively with a wide range of personnel from both within and outside the public safety community when working on projects, training programs, administrative matters, or quality control programs.
• Demonstrated maturity of judgment and effective approach to quality control and customer service.
• Considerable knowledge of effective supervisory principles and practices; of modern methods, practices and techniques of emergency communications work; of computers and computer software in a public safety environment; of public safety dispatching functions and available resources; and of specialized equipment and systems used in emergency communications.
• Considerable skill in developing and administering effective training programs to personnel and in supervising and motivating personnel.

PHYSICAL DEMANDS: Ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Must read and analyze large quantities of information. Must have sufficient mobility to get back and forth from office to offsite meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: Standard office environment. Fluorescent lighting, and central air conditioning. Moderate noise level, which can elevate with large volume of phone calls from the public. Executes multiple tasks involving keyboarding, telephones, writing, bending, reaching, and lifting (up to 15 lbs.).

SUMMARY OF BENEFITS:

• Competitive health, dental, and vision insurance
• Generous vacation and sick leave eligible
• Sick incentive pay eligible
• 3 Personal days
• 14 Paid Holidays
• Management Allowance, $2,700/year
• City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)

DOCUMENTS REQUIRED:
Please upload the following documents to complete your application.

• Resume
• Cover Letter