The Learner Services & Operations (LSO) Admissions & Records Representative is responsible for the timely and accurate processing and security of applicant, learner and alumni documents and record requests. This may include scanning/indexing, processing, tracking, and following-up on official transcripts and application documents, evaluation of documents for admission and transfer credit, management of learner documents, or review and processing of learner record requests. The LSO Admissions & Records Representative works as part of a team that provides exceptional support both to Capella applicants and learners, as well as internal partners

Essential Duties

Workflow Processing and Knowledge
Manage incoming applicant and learner documents with ability to maintain confidentiality of records.
Respond to telephone and e-mail service requests from applicants, learners, and internal partners.
Conduct outreach to other schools to follow-up on transcripts.
Contact vendor partners to verify learner information, including enrollment status, background checks, and licensure.
Ability to accurately process, track, and report admission and/or learner record information.
Review, verify, and assess transcripts in accordance with established guidelines for admissions, records, and transfer credit.
Understand and comply with business rules and university policies.
Achieve quality and productivity metrics established for team
Training
Attend job specific training to continuously improve skills.
Develops individual performance and professional development goals annually with focus on continuous improvement.
Engage in professional development opportunities
Train and mentor new and existing staff members
Process Improvements and Problem Solving
Maximize skills and knowledge to support business initiatives
Participate in proactive problem solving with team and internal partners.
Additional Responsibilities and Expectations
Ability to maintain flexible work schedule.
Additional duties as apparent or assigned.

Job Skills

Minimum one year customer service experience required. Understanding/experience in academics desired.

Work Experience

Adept with Microsoft Office Suite and Adobe Acrobat Professional.
Excellent written and verbal communication skills, demonstrating a sound ability to effectively listen
Good organizational skills with ability to prioritize own work to tight time constraints.
Consistently demonstrate customer focus.
Positively represents department on cross-functional teams.
Ability to adapt to a professional culture that combines the traditions of higher education with the innovation of a fast-paced, entrepreneurial organization.
Strong conceptual and analytical skills.
Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times

Education

Associate degree from an accredited institution or commensurate experience required, Bachelor’s degree from an accredited institution preferred

Certificates, licenses and registrations

Other

Must be able to travel % of time.
Must be able to lift lbs.
Typical office setting.
Mobility within the office including movement from floor to floor.
Travel via plane, car, and metro may be required to perform this job.
Must be able to work more than 40 hours per week when business needs warrant
Access information using a computer.
Effectively communicate, both up and down the management chain.
Effectively cope with stressful situations
Strong mental acuity
Regular, dependable attendance and punctuality are essential functions of this job.
Other essential functions and marginal job functions are subject to modification.

SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$16.25 - $24.50 - Hourly

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.