Title

Administrative Assistant I, Residence Life & Housing

Department Summary

From Bridgewater State University's inception in 1840 by Horace Mann as one of the first normal schools in America to the current day, BSU has worked to ensure that our students receive an accessible, affordable, and exceptional education. BSU aspires to be the leader in our mission class for closing equity gaps for Black/Cape Verdean, Latinx, Native American, Asian, and other students of color. BSU's institutional values, the work of the President's Special Task Force on Racial Justice, and leadership of the Leading for Change Higher Education Diversity Consortium underscore the campus' commitment to racial equity and other forms of social justice.
The mission of the Department of Residence Life and Housing is to provide a safe, inclusive, and quality residential experience where access to programs, services, and staff fosters a sense of community in an environment conducive to learning. Successful candidates will be staff members that can work with their colleagues to help meet the mission of the Department of Residence Life and Housing in serving and supporting our racially and ethnically diverse campus community.

Position Summary

We are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome, and included.

Residence Life & Housing is accepting applications for two (2) Administrative Assistant I positions.

The Administrative Assistant I primary responsibility is to provide support for the day-to-day housing and programmatic operations of the department. This position works in a fast paced office environment, and provides clerical support and superior customer service to a diverse group of students, families and other BSU departments.

This position is designated as a Title IX and Equal Opportunity Responsible Employee and is required to directly report any allegations or reports of potential sexual harassment, sexual assault, dating violence, domestic violence, or stalking or allegations of protected category-based discrimination and harassment to the Executive Director of Equal Opportunity/Title IX Coordinator.

Full-time, AFSCME position
TOUR OF DUTY: 8:45 a.m. to 5:00 p.m.
Monday - Friday (with Saturday and Sunday as days off).
(Subject to Change)
This is an AFSCME unit position and is subject to the terms of that union agreement.

Essential Duties

CORE DUTIES:

1. Facilitate overall front office customer service efforts and serve as initial contact for all in-person customer service activities within the Office of Residence Life & Housing by answering phone calls and greeting walk-in traffic.
2. Perform clerical duties including but not limited to: answering telephones and directing calls; data entry; responding to departmental e-mail and voicemail; approving and distributing flyers; assisting in preparation of large mailings; taking minutes at staff meeting; and sorting and distributing mail daily.
3. Assist members of the leadership team with scheduling and/or arranging meetings, conferences, interviews, and appointments.
4. Complete all items related to travel arrangements for supervisors within area.
5. Make referrals for students on a variety of concerns related to residence hall living.
6. Code cards for students and staff for building/room access using card access systems.
7. Act as a liaison with various local, state and federal agencies as well as other vendors to exchange information, resolve problems and coordinate activities.
8. Review and analyze data within outlined area activities in order to improve work methods, determine progress, and revise established procedures and/or to provide information to supervisors.
9. Comply with the University's budget process, including but not limited to credit card usage and allocation, contracts, purchase orders, budget transfers, and payment of all invoices as outlined in procurement's procedures.
10. Complete all aspects of event planning, including event reservations and catering orders.
11. Complete monthly and annual reports as directed.
12. Attend all staff meetings and professional development as determined by the Office of Residence Life and Housing and/or Student Affairs and Enrollment Management.
13. Other duties as assigned.

OTHER DUTIES:

1. Provide clerical support to members of the Residence Life and Housing leadership team.
2. Coordinate customer service efforts and initiatives that focus on creating a customer-centric experience within the front office.
3. Maintain an inquiry follow-up tracking system to help ensure prompt departmental follow up on student, family, or other stakeholder inquiries.
4. Support student and fulltime staff recruitment, selection, and training initiatives.
5. Maintain the RLH key box and perform regular audits to ensure keys and cards are accounted for.
6. Provide support for summer conferences which includes but is not limited to linen ordering, billing, card coding and making key envelope labels.
7. Post jobs in student employment for student employees within the department.
8. Support assessment needs which may include building surveys, entering data, monitoring responses.
9. Participate in and provide support for new staff searches which includes but is not limited to, scheduling interviews, serving on search committees and entering data.
10. Assist with uniform ordering/tracking.

Required Qualifications

We are looking for equity-minded applicants who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below:I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

• Commitment to customer service excellence/support to enhance an environment of equity, diversity and inclusion.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Passion for and commitment to social justice, racial justice, and civic engagement.
• Knowledge of the types and uses of general office equipment.

Preferred Qualifications

• Working knowledge of Microsoft Office suite
• Familiarity/experience using BANNER
• College campus work experience

Work Environment

Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. To request a reasonable accommodation for the application process, please complete and submit this electronic form: https://cm.maxient.com/reportingform.php?BridgewaterStateUniv&layout_id=18

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.

This position is not eligible for H-1B sponsorship.

EEO Statement

Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.

Position Type

AFSCME Classified

Salary Range

$1,969.30 bi-weekly (Grade 15 Step 1)

Posting Number

S01171P

Open Date

01/08/2025

Close Date

01/20/2025

Open Until Filled

No

Special Instructions to Applicants

Please note the following information is required to complete your application for this position:

* A minimum of three (3) professional reference entries in space provided on the application form.PDN-9dee8a74-de3c-4a25-a3dc-5d5eae0ec215