Job Summary
Responsible for managing the results of a territory of branded partner retail locations to ensure the delivery of a consistent customer experience and the achievement of regional sales objectives. Works with management of the branded partners to ensure the delivery of best in class sales, customer experience, operational execution and financial performance at a group of branded partner locations in a designated market area, while leaving day-to-day operational management and personnel responsibility to management of partner. Establishes goals and works with branded partner management to identify areas for strategic and operational improvement. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.Job Description
Core Responsibilities
- Supports assigned branded partner locations with strong operational knowledge of company-owned and operated retail stores and broad understanding of company's operations (call center, care, tech ops, billing, warehouse) to ensure delivery of consistent customer experience.
- Manages ongoing relationships with branded partners and develops and distributes promotional and communications materials.
- Ensures that each branded partner retail location is maintained and merchandised consistent with brand standards and operating guidelines.
- Serves as liaison to branded partners with regards to any sales and customer care-related issues that may escalate to Comcast.
- Creates and provides face-to-face sales presentations to branded partner management demonstrating thorough and recent competitive knowledge of features and benefits of products and pricing as well as competitive advantage over other service providers.
- Attains territorial sales goals and objectives as established by regional/divisional management.
- Maintains and prepares daily prospecting and sales funneling activity reports as required.
- Not responsible for personnel management at branded partner locations, including recruiting, interviewing, hiring, training, evaluating, disciplining, directing, managing, promoting and terminating employees, as well as creating or maintaining any employment records.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Sales Objectives; Sales; People Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years